Clinical Call Center

Clinical Business Solutions provides product support and ongoing management of information through its Clinical Call Center staffed with registered nurses who serve as a resource for patients, caregivers and healthcare professionals.

Clinical Call Center Services

• Receive inbound inquiries and provide product information based on FDA-approved materials and guidance from manufacturer’s medical affairs department.
   
• Make outbound patient calls at specific designated endpoints to:
  • Provide clinical counseling
  • Conduct quality-of-life surveys
     
• Educate patients, caregivers and healthcare professionals on product administration, dosing and disease management
   
• Complete and submit the adverse event and product complaint information to manufacturer’s medical affairs department
   
• Compile anecdotal information regarding product experience for use by the manufacturer’s marketing department
   
• Perform patient registry management:
  • Record quality-of-life indicators
  • Collect socioeconomic statistics
  • Collect demographics of patients and physicians

State-of-the-Art Call Center

• High-capacity phone system
• Multiple skill set call distribution
• Audible and visual call status alerts
• Customized Call Center activity reporting
• Digital call recording
• Sophisticated scheduling and forecasting software